I went on a business trip to the southwest a while ago and encountered an interesting thing-a local old factory that has been making chili sauce for 30 years was almost removed from the e-commerce platform because of oil leakage in the packaging. As a result, it used our factory's small bag seasoning packaging machine and reduced the negative review rate from 15% to less than 2%. Today, let's talk to everyone about how this machine helps customers win the battle to defend their reputation.
The dilemma of "oil-soaked bags": bad reviews are more eye-catching than peppers
When I first arrived at the customer's workshop, there were many sauce bags with oil leaking on the assembly line. The workshop director, Lao Li, held a screenshot of the complaint and sighed: "Young people doing e-commerce said that our packaging 'leaks more exaggeratedly than old pickled cabbage'." The temperature of traditional equipment is unstable when sealing, and the red oil will break through the sealing edge when heated and expanded. What's more, the customer made 5-gram small bags of condiments, and the sealing area is smaller than a fingernail. This is really a tricky thing.
Our factory's engineers squatted on the production line for three days and found that the problem lies in two points: one is that the sauce has strong fluidity and is easy to contaminate the sealing area after filling; the other is that the shrinkage rate of the sealing material is inconsistent under the high temperature of the oil. When I came back, I dismantled the sealing module of the small bag condiment packaging machine and redid it - replaced it with a dual servo temperature control system, the left half of the tube is preheated to remove oil, and the right half is accurately pressed to seal the edge, and the temperature fluctuation is controlled within plus or minus 1 degree. Lao Li called later and said: "Now the edges of the seal are so fine that you can't even find burrs with a magnifying glass!"
Switch 12 types of packaging in 7 days? The customer said "This is the speed we want"
The seasoning industry is now very competitive. This year, the customer has launched seven or eight new products: from 3 grams of hot pot sesame oil to 15 grams of garlic sauce, with a variety of bag sizes. The original equipment had to adjust the mold and change the parameters to change the specifications, which took more than two hours. Our small bag seasoning packaging machine showed the customer a unique skill - modular quick-change design.
Last week, I went for a return visit and happened to catch their production supervisor Xiao Zhang demonstrating the changeover: remove the nozzle filling head of the 5-gram bag, click twice to install the vertical filler of the 10-gram bag, and click on the "garlic sauce" parameter package on the touch screen. The whole process took less than ten minutes. Xiao Zhang pointed to the spicy hot pot seasoning package being packaged and joked: "This machine is more flexible than our marketing department. It said it would make a joint model the day before, and it could produce samples the next day!"
Moisture-proof and anti-odor? Details that the customer himself didn't expect
In fact, what makes us most proud is not that we have solved the oil leakage problem. Last month, a customer suddenly called to thank us, saying that after using our small bag seasoning packaging machine, the return rate of the product in humid areas has dropped by 90%. It turns out that our R&D team has hidden a "black technology" in the equipment - a nitrogen replacement device is pre-buried in the bag making process, which extracts the oxygen in the bag and injects food-grade nitrogen at the same time. Now even the pepper oil is not afraid of oxidation and taste change.
What's more interesting is a certain technical upgrade: a customer complained that different flavors of sauces would mix when switching, so we added a spiral self-cleaning structure to the material pipe overnight. Now every time a flavor is switched, the equipment will automatically flush the pipeline with edible alcohol. The customer's quality inspector joked: "This cleaning standard is higher than our dishwasher!"
From machine to partner: We care more about their business than customers do
Last winter, this chili sauce factory suddenly had a burst of orders, and the original production line was running 24 hours a day but couldn't deliver in time. We urgently transferred a test machine over. Engineer Lao Zhao, wrapped in a military coat in a workshop at minus five degrees Celsius, debugged the parameters and managed to increase the speed of the small bag seasoning packaging machine to 1.5 times the industry average. The factory manager later posted a video of the workshop on WeChat Moments, with the caption: "Our own workers work in three shifts, but the partner's machine never fails."
Now this factory has become the "transformation model room" of the southwest seasoning industry, and colleagues come to visit every now and then. The last time I met Lao Li, he was bragging to someone: "Other machines only package, but their factory's equipment even packages and solves my channel pain points!" This sounds exaggerated, but looking at the popular online products ready to go in the customer's warehouse, we know that this turnaround was won.
If you are also worried about the leakage of small bag seasonings, slow change of shape, and short shelf life, you might as well come to our factory. After 20 years of deep cultivation in the seasoning industry, we know too well that good packaging is not only a container, but also a brand's reputation defense line.
