This morning, as soon as I entered the workshop, I heard Xiao Liu from the quality inspection department holding up his mobile phone and shouting: "Our factory WeChat public account fans have exceeded 10,000!" The whole workshop was suddenly as lively as the New Year - if you ask me, these 10,000 fans are not just numbers, they are all partners fighting side by side on our packaging machine technology road!
From the opening of the public account last year to now, we have been sharing packaging machine technology dry goods every day. Unexpectedly, the 10,000th fan suddenly popped up in the background last Friday, and it was the equipment supervisor of an old customer in Zhejiang. Someone left a message saying, "Just for the vacuum packaging machine maintenance cases you update every week, this attention is worth it!" You say, this sense of achievement is no less than signing a big order, right?
Why open this technical Q&A column?
Speaking of which, I have to thank everyone for their support. In the past six months, the backend has received more than a dozen packaging machine technical consultations every day: some asked how to adjust the heat sealing temperature, some checked the abnormal noise of the vacuum pump, and some consulted about the upgrade of intelligent packaging solutions. Our technical department Lao Zhang once joked: "This consultation volume is almost catching up with the 120 hotline!"
Now that the number of fans has exceeded 10,000, we simply set every Wednesday afternoon as "Technical Consultation Day". If you encounter technical problems with packaging machines, take a video and send it to us, and our factory engineers will directly guide you via video. During the trial operation last week, we helped Hunan customers remotely solve the vacuum chamber leakage problem. From discovering the problem to replacing the sealing strip, it took less than 20 minutes, which saved half a day compared to their original plan to stop work for maintenance!
What dry goods can you get from the column?
In addition to real-time Q&A, we have also prepared three major benefits:
1. The "Packaging Machine Technology Monthly Report" is pushed on the 8th of each month, and the recent frequent faults are listed in a "red and black list"
2. Quarterly live broadcasts lead everyone to "cloud inspection" and teach the maintenance tips of vacuum packaging machines step by step
3. The "urgent matters are handled urgently" channel has been opened. If you encounter a jam on the production line, you can directly connect to the on-duty engineer by scanning the code
The day before yesterday, a fan joked in the comment area: "You are going to make our equipment department lazy!" This is right on the point - we just want everyone to use the packaging machine without worry! Just like the workshop director Lao Wang often says: "The machine can only work hard for you if it is well taken care of, right?"
These practical cases will definitely be useful to you
During the trial operation of the column last month, we handled dozens of typical problems. For example, the "vacuum pump is slow to evacuate" reported by a customer in Jiangsu, our engineer found out from the video that the filter was blocked; for example, the "uneven heat sealing line" encountered by a customer in Shandong can actually be solved by adjusting the tension of the film material. We will compile these cases into the "Packaging Machine Technical First Aid Manual", which will be available for free download next month.
A customer asked: "Do I need to replace the equipment to upgrade the smart packaging solution?" Hey! This is a good question! We just installed a smart sensor module on the old equipment of a Guangdong customer last week. The cost of the transformation was less than 30% of the new machine, and the production efficiency was directly increased by 15%. These practical experiences will be carefully disassembled for everyone in the column.
What new tricks will be done in the future?
Having more than 10,000 fans is just the beginning. Our technical department has accumulated a lot of new ideas: we plan to open a "fault warning classroom" to teach everyone to find hidden dangers in advance from abnormal sounds and temperature changes; we also want to hold a "modification creative competition". If any master has a trick to improve the packaging machine technology, we will help you realize it with money and effort!
Finally, let me say something from the heart: among these 10,000 fans, there are old customers who have been with us for more than ten years, and there are also new friends who have just entered the industry. As long as you use our packaging machine, we are our family! If you encounter technical problems, don't hesitate to contact us via WeChat. More than 20 engineers in our factory are on standby at any time. After all, making every packaging machine run smoothly is our common goal, isn't it?
