I have been working in after-sales service for ten years and have seen too many "miserable conditions" in warehouses - warehouse managers kneeling on the ground to find books, packaging tapes tangled into spider webs, and new books being squeezed and broken before they leave the warehouse... It was not until last month that I visited the smart warehouse of a book e-commerce company in Jiangsu that I really saw what "technology changes productivity" means.
1. Customer pain points: Every book is "going through the gates of hell"
This customer sends an average of 30,000 orders per day. When hot novels and teaching aids are mixed, manual sorting is like playing "Russian roulette". Their operations director, Lao Zhou, complained: "During last year's Double Eleven, temporary warehouse workers packed elementary school textbooks and romance novels into one package, and parents complained that the customer service department was almost overwhelmed."
The more troublesome part is the packaging process. Hardcover books are afraid of pressure, teaching aids are afraid of moisture, and children's picture books are afraid of folding corners, but traditional book smart packaging equipment will only "treat them all equally" with bubble film. Customers have calculated that the waste of packaging materials and returns and exchanges alone can eat up 20% of profits in a year.
2. Our factory's "right prescription"
After three days of on-site work, our engineers came up with a plan:
. The main force of smart book packaging - high-speed sorting robot arms, which automatically classify books through image recognition, children's books go to the "anti-corner channel", and dictionaries go directly to the "anti-pressure packaging area"
. The intelligent packaging system automatically matches the packaging plan according to the order, single books use degradable envelopes, and set books are replaced with hard book boxes
. The most amazing thing is the "wrong package interception program", which uses a barcode scanner and a weighing table for double verification, and immediately turns on the red light when the package weight is abnormal
On the day of installation, Li, the squad leader of the warehouse, stared at the sorting line and muttered: "Can this iron guy tell the difference between "Five Years of College Entrance Examination" and "The Overbearing President"? " As a result, on the first day of trial operation, there were 2,000 orders with zero wrong packages, and Lao Zhou cut the original 20-person packaging team in half on the spot.
3. Actual combat test: Extreme challenge on rainy days
What really convinced customers was the performance during the continuous rainstorms in the south last month. In previous years, the humidity in the warehouse soared, causing the pages of the books to become damp, and the number of complaints could increase by three times. Our book smart packaging production line comes with an environmental sensing module. When the air humidity exceeds 65%, it automatically switches to moisture-proof packaging mode - single plastic sealing + desiccant placement + corrugated cardboard reinforcement.
The most thrilling thing was the sudden order last week: a celebrity suddenly recommended a rare poetry collection, and 8,000 orders poured in in 2 hours. In the past, the warehouse would have been overwhelmed, but now the intelligent system automatically divides the poetry collection into a dedicated channel, and it only takes one-third of the original time from sorting to packaging. The customer called overnight to thank him: "Your equipment is more powerful than top fans!"
4. Invisible "Smart Butler"
In fact, the essence of this system is in the background. We have installed a self-test program for each book smart packaging device, just like hiring a "personal doctor" for the machine. Last week, the vacuum packaging machine suddenly had unstable air pressure, and the system issued an early warning 6 hours in advance. The technician remotely checked and found that the air pipe joint was aging, and replaced it with a new part before the order exploded.
What surprised the customer even more was the consumables control. In the past, the tape could be pulled as long as you wanted during manual packaging, but now the intelligent cutter is accurate to millimeters. Xiao Wu, a warehouse accountant, said with a report: "The money saved from packaging materials alone is enough to buy a meal at Haidilao for all employees!"
Conclusion
From the chaos of manual sorting to the smooth flow of intelligent production lines, our factory's book intelligent packaging solution is rewriting the rules of the game for book storage. Now when you walk into the customer's intelligent warehouse, you can no longer hear the harsh sound of tape tearing, only the rhythm of the robotic arms dancing, and the leisure of the warehouse manager drinking coffee and supervising. If you also want to say goodbye to "manual packaging" in your own warehouse, you are welcome to come for a field visit at any time - maybe the next time the order explodes, you can also cross your legs calmly!
